Who we are
Our website address is: http://itsa.edu.au.
Industry Training Services Australia Pty Ltd is an online based Registered Training Organisation under the jurisdiction of Australian Skills Quality Authority. The RTO delivers qualifications from Business Services and Community Services Training Package including short programs to further enhance the employability skills of our students. Delivery is mainly online and self-paced, with online meetings conducted by the trainers and assessors to discuss the progress with the enrolled students. The RTO focuses on quality in all its operations and adheres to the Standards for Registered Training Organisations 2015 to ensure the courses delivered meet the relevant industry standards. Industry Training Services Australia Pty Ltd is responsible for the quality of training and assessment as well as the issuance of the AQF certification in compliance with the Standards for RTOs 2015.
We are committed to transparency and accountability in how we operate and protect learner information. To learn more, please view our privacy and procedure.
Cookies
If you visit our page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
The embedded content in this includes images, pdf, etc. Embedded content from other websites behaves in the exact same ways as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you enter the website.
Why we collect your personal information
As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us. Please note that Industry Training Services Australia Pty Ltd will not be able to process your enrolment if you does not provide personal information.
How we use your personal information
We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.
How we disclose your personal information
We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector.
We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.
How NCVER and other bodies handle your personal information
NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act. Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.
NCVER is authorised to disclose information to the Australian Government Department of Education, Skills and Employment (DESE), Commonwealth authorities, state and territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:
- administration of VET, including program administration, regulation, monitoring and evaluation
- facilitation of statistics and research relating to education, including surveys and data linkage
- understanding how the VET market operates, for policy, workforce planning and consumer information.
NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf. NCVER does not intend to disclose your personal information to any overseas recipients.
For more information about how NCVER will handle your personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy.
If you would like to seek access to or correct your information, in the first instance, please contact Industry Training Services Australia Pty Ltd by email to info@itsa.edu.au.
DESE is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information to fulfil specified functions and activities. For more information about how the DESE will handle your personal information, please refer to the DESE VET Privacy Notice at https://www.dese.gov.au/national-vet-data/vet-privacy-notice. If you are unable to access the DESE VET Privacy Notice electronically, please contact Industry Training Services Australia Pty Ltd to ask for a downloaded soft copy or a hard copy.
Surveys
You may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor or another authorised agency. Please note you may opt out of the survey at the time of being contacted.
Contact information
At any time, you may contact Industry Training Services Australia Pty Ltd by emailing to info@itsa.edu.au to:
- request access to your personal information
- correct your personal information
- make a complaint about how your personal information has been handled
- ask a question about this Privacy Notice
